π§ Contact Us
Have questions, feedback, or need help? We're happy to assist you!
β Frequently Asked Questions
π How does the AI food scanning work?
Simply take a photo of your meal, and our AI powered by Google Gemini will analyze it to estimate calories and nutritional content. For best results, take clear photos with good lighting.
π How are my daily calorie goals calculated?
We use the Mifflin-St Jeor equation along with your profile information (age, gender, height, weight, and activity level) to calculate your personalized daily calorie and macro targets.
π Is my data safe?
Yes! We use Google Firebase for secure data storage with encryption. We never sell your data. Read our Privacy Policy for more details.
ποΈ How can I delete my account?
You can delete your account in two ways: (1) Go to Settings β Delete Account in the app, or (2) Visit our account deletion page on this website.
π³ How do subscriptions work?
Premium subscriptions unlock AI-powered food scanning and advanced features. Subscriptions are managed through the App Store (iOS) or Google Play (Android). You can cancel anytime from your device's subscription settings.
π How do I restore my purchase?
Go to Settings β Restore Purchases in the app. Make sure you're signed in with the same App Store/Google Play account used for the original purchase.
π± Which devices are supported?
Calories Tracker is available on iOS (iPhone, iPad) and Android devices. We require iOS 13+ or Android 6.0+ for optimal performance.
π οΈ Troubleshooting
- Make sure you have the latest version of the app
- Check your internet connection
- Try signing out and signing back in
- Restart the app
Common Issues:
- App crashes: Update to the latest version and restart your device
- Login problems: Reset your password or try a different sign-in method
- AI not recognizing food: Ensure good lighting and a clear photo of the food
- Sync issues: Check your internet connection and force refresh the app
π Feedback & Feature Requests
We love hearing from our users! If you have suggestions for new features or improvements, please email us at loading... with "Feature Request" in the subject line.
β Rate Us
Enjoying Calories Tracker? Please leave us a review on the App Store or Google Play! Your feedback helps us improve and reach more users.